Frequently Asked Questions

BTWN is a Lebanese feminine and body-care brand focused on modern everyday rituals, beginning with intimate care and expanding into body and beauty care.

Yes. Before bringing BTWN to you, our products go through careful formulation and quality checks with our professional manufacturing partners. We also carried out real-world user testing with a group of women to understand how the products feel in everyday use and to refine the experience.

Your comfort matters to us. We listen, we improve, and we don't launch until we're happy with the experience we're creating for you.

Made with care. Chosen by you.

Proudly made in Lebanon.

BTWN products are developed and manufactured in Lebanon in collaboration with our professional, ISO 22716 and GMP-certified manufacturing partners.

We believe great care starts with quality. That's why we work with experienced professionals and internationally recognized cosmetic Good Manufacturing Practices to ensure our products are made with care, consistency and attention to quality.

Made in Lebanon. Made with care. Made for your BTWN era.

Use only on the external intimate area. Wet the area with water, apply a small amount to your hands, gently cleanse the external area, and rinse thoroughly with water. Do not use internally.

No. BTWN intimate mists are designed for external use only.
Simply spray onto the external intimate area whenever you want a fresh, beautifully scented feeling.

External care. Everyday confidence. Your BTWN ritual.

Absolutely. BTWN products are created with everyday comfort and gentle care in mind. However, everyone's skin is unique, especially in intimate areas. We recommend checking the ingredients and following the directions for each product. If you know you have particularly sensitive skin, you can start with a small amount and see how your skin feels.

Your comfort always comes first.

Your comfort comes first.
If a product doesn't feel right for your skin, simply stop using it and give your skin a little time to settle. Most importantly, listen to your body — everyone's skin is different.

Of course. BTWN intimate mists are designed to be a simple, refreshing addition to your intimate-care ritual. Use your mist whenever you want to feel fresh, confident and beautifully cared for throughout the day.

Simply follow the directions on the product and listen to what feels comfortable for you. Your BTWN ritual is yours to enjoy.

Yes. BTWN products are formulated without ethanol (ethyl alcohol). We believe intimate and body care should feel gentle, comfortable and enjoyable as part of your everyday ritual.

Just care. No unnecessary harshness.

Never. BTWN is proudly cruelty-free. Our products are not tested on animals. We believe beauty and self-care should be created with care—for you and for the world around you.

Good care shouldn't come at the expense of animals.

You can reach us through our Contact Us page. For order-related questions, please include your order number so we can help you faster.