Refund & Return Policy
At BTWN, your safety and satisfaction are important to us.
Because our products are personal-care and intimate-care products, opened or used products generally cannot be returned for hygiene and safety reasons, subject to your rights under applicable Lebanese law.
Damaged or Incorrect Orders
If you receive a damaged product, an incorrect product, or an order that is materially different from what you purchased, please contact us as soon as possible at info@btwncare.com. Please include your order number and clear photographs of the product and packaging. We will review the issue and, where appropriate, arrange a replacement, refund or other appropriate resolution.
If you receive a damaged product, an incorrect product, or an order that is materially different from what you purchased, please contact us as soon as possible at info@btwncare.com. Please include your order number and clear photographs of the product and packaging. We will review the issue and, where appropriate, arrange a replacement, refund or other appropriate resolution.
Allergic or Irritating Reaction
If you experience irritation or discomfort, discontinue use. Please contact us so we can document your experience and assist you appropriately. BTWN products are cosmetic/personal-care products and are not intended to diagnose, treat or cure medical conditions.
If you experience irritation or discomfort, discontinue use. Please contact us so we can document your experience and assist you appropriately. BTWN products are cosmetic/personal-care products and are not intended to diagnose, treat or cure medical conditions.
Refunds
Approved refunds will be processed using the applicable payment method or another agreed method, subject to applicable law and payment-provider procedures.
Approved refunds will be processed using the applicable payment method or another agreed method, subject to applicable law and payment-provider procedures.